An Incomplete Project

On May 6th (about two and a half weeks ago) Sarah and I bought a two-drawer filing cabinet for our house. I was looking for a good filing cabinet to organize all of our bills and paperwork. We went to Office Depot and found what seemed like a good piece of furniture. The sales associate who helped us out was very helpful; He even took the piece out to our vehicle.

When we arrived at home, I began unpacking the furniture and all of the miscellaneous parts that came with it. I looked at the parts list and assumed that most of the parts were there. It wasn’t until I was a quarter of the way through assembly that I noticed a crucial piece was missing.

Top Missing - Back ViewThe part that was missing was one of the largest, so I could not have possibly missed it. As you can see from the picture, the top piece–the one piece that provides a significant amount of stability–is missing.

I knew that nothing would happen if I took the furniture back to Office Depot. After all, I had partially completed the furniture. Undoing what I had already done would have likely caused damage to the piece. I decided to build what I could and wait for a part from the furniture’s manufacturer. I promptly went to O’Sullivan.com (O’Sullivan Furniture is the manufacturer) and requested a missing part.

Top Missing - Front ViewWhen I ordered the missing part, I was given a confirmation number. I received no e-mail confirmation of any sort to confirm that I had in fact ordered a missing part. I did enter my e-mail address to be informed when my order had shipped, however.

I waited a week before going to O’Sullivan’s website again. I searched for a contact number, but found none. I resorted to using an e-mail form and simply asked when I could expect my part to ship. I never received a reply. I waited another week before trying to contact the company again. I found an 800-number from my instruction manual and inquired about when my replacement part was shipping. I supplied my confirmation number and was informed that my product had indeed shipped using FedEx Ground. This conservation happened on May 16th.

As of today (May 23rd), I have not received my missing part. I have yet to receive an e-mail confirmation that my product shipped, and I have yet to receive a reply from my e-mail I sent about a shipping date. I also was not provided a tracking number so I can see where my missing part is located. Essentially, I am left guessing. Time will tell whether Sarah and I wasted our money.

Wrong-Colored PiecesWrong-Colored PiecesThe key missing part wasn’t the only thing wrong with the furniture. Two parts that came with it were the wrong colors. See for yourself.

I am not trying to blame O’Sullivan or Office Depot of any negligence; I just want my missing part.

Update (May 25, 2006): I still haven’t received my part. I tried calling the 1-800 number, but it was busy. I guess I’ll try again tomorrow.

Update (May 26, 2006): I e-mailed O’Sullivan. I’m not sure what happened last time, but they e-mailed me back within a day. They gave me the tracking number for my FedEx shipment. They had in fact shipped my part on May 16th, upping their credibility just a tad. The burden now lies with FedEx. According to the shipment-tracking, I should receive my part today. Hopefully I can finish my project 🙂

Update (May 30, 2006: I finally received my missing part. The FedEx guy left the box containing the part at my door. I finally finished the project. I will post a new blog entry when my piece is in its final resting place.

5 Comments

  1. Just call it flare! Our file cabinet is one its class! You can honestly say there is not another like it, nor will there ever be… or Lord, I hope not! Besides, the cats are having fun playing on it and around it. Where are those pictures? Focusing on the negative, are we? 😉

  2. Ronald quit being a pansy and take that crap back… but I guess if Sarah likes it then maybe you should keep it.. but she also likes your long hair so you probably should take it back…. allright Mr. Lennon have a nice day

  3. See, this is why I ALWAYS check my parts when I get back from IKEA. I don’t have the patience to go to manufacturers and waste time waiting so I like to make sure I get what I pay for. If you like the finished result though, it can be worth it. You should have looked for some compo from Office Depot though, for all your hassle.

  4. hi, about the incomplete project..well you are just another victim of quality control gone wrong. another thing with the ordering and shipment of the parts, oh well i really dunno if they outsourced your call and then ending up in a black hole or something which happens to a lot of people. oh well another lesson learned to really check before you leave. i always go for the major parts in a diy product. because small items like screws spacers etc are much more easy to buy when necessary. just go through the major parts. i think it wont take that long rather than going through all this hassle. or buy a finished one and have it delivered.

  5. Cabinets are good for small room, i am gonna buy it ..

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