Comments on: When a Cellphone Company Hangs Up On Its Customers http://www.ronalfy.com/when-a-cellphone-company-hangs-up-on-its-customers/ Life is a blog. I wanna write it. Wed, 29 Feb 2012 14:19:09 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Fahed http://www.ronalfy.com/when-a-cellphone-company-hangs-up-on-its-customers/#comment-8151 Fahed Tue, 24 Jul 2007 16:48:53 +0000 http://www.ronalfy.com/2007/07/08/when-a-cellphone-company-hangs-up-on-its-customers/#comment-8151 This is/was a really bad move... I wonder what the finer details were? This is/was a really bad move… I wonder what the finer details were?

]]> By: Ronald Huereca http://www.ronalfy.com/when-a-cellphone-company-hangs-up-on-its-customers/#comment-7935 Ronald Huereca Sun, 15 Jul 2007 18:51:10 +0000 http://www.ronalfy.com/2007/07/08/when-a-cellphone-company-hangs-up-on-its-customers/#comment-7935 Yes, 25 calls in a month is a lot. Especially since these calls were probably made using the Sprint network as well. Yes, 25 calls in a month is a lot. Especially since these calls were probably made using the Sprint network as well.

]]> By: cetroyer http://www.ronalfy.com/when-a-cellphone-company-hangs-up-on-its-customers/#comment-7676 cetroyer Mon, 09 Jul 2007 18:24:42 +0000 http://www.ronalfy.com/2007/07/08/when-a-cellphone-company-hangs-up-on-its-customers/#comment-7676 No options? Sure they do. It's called a "land line". Yes, a cell phone is handy to have at times, but, oddly enough, people lived for quite a few years without that luxury. Granted, this comes from someone who dislikes cell phones and has one for use only when traveling. And it is a "pay as you go" phone, so no contract. :) One source (<a href="http://slashdot.org/article.pl?sid=07/07/07/063226" rel="nofollow">here</a>) said that the dropped customers averaged 25 calls a month. Sounds like they were displeased with their service. Or lonely. :D cetroyer No options? Sure they do. It’s called a “land line”. Yes, a cell phone is handy to have at times, but, oddly enough, people lived for quite a few years without that luxury.

Granted, this comes from someone who dislikes cell phones and has one for use only when traveling. And it is a “pay as you go” phone, so no contract. :)

One source (here) said that the dropped customers averaged 25 calls a month. Sounds like they were displeased with their service. Or lonely. :D

cetroyer

]]> By: Bes Z http://www.ronalfy.com/when-a-cellphone-company-hangs-up-on-its-customers/#comment-7639 Bes Z Mon, 09 Jul 2007 01:17:15 +0000 http://www.ronalfy.com/2007/07/08/when-a-cellphone-company-hangs-up-on-its-customers/#comment-7639 Sprint hasn't shared details on whether calling multiple times is the only criteria for letting customers go. People are calling Sprint dozens of times to solve their billing issues, or to ask service related issues. Does this mean Sprint does not have the customer service to be able to deal with customers who can pinpoint problems and who are insistent on finding a solution? So now asking for help is a problem for Sprint; soon companies will start charging for customer support, whether or not you are an existing customer. "<em>If you can't fix it, get rid of the person who finds the problem!</em>" This does give a way to other people to try to break their contracts: keep calling Sprint everyday, and hopefully you may receive a break by having Sprint end your contract, and thus you end up not having to pay any termination fees. Reliability? Basically, you can't rely on Sprint for your cell phone needs, and have to be scared all the time "<em>OMG! I called sprint 3 times this month :shock: !! WILL THEY BOOT ME!!!@???????</em>" Also, one of the golden questions: is everyone who calls Sprint too much being let go, or are businesses exempt from this since they pay more, and thus residential customers are being pushed out of the contracts? Sprint customer service needs an overhaul. It's time I contacted them. Sprint hasn't shared details on whether calling multiple times is the only criteria for letting customers go. People are calling Sprint dozens of times to solve their billing issues, or to ask service related issues. Does this mean Sprint does not have the customer service to be able to deal with customers who can pinpoint problems and who are insistent on finding a solution? So now asking for help is a problem for Sprint; soon companies will start charging for customer support, whether or not you are an existing customer. "If you can't fix it, get rid of the person who finds the problem!"

This does give a way to other people to try to break their contracts: keep calling Sprint everyday, and hopefully you may receive a break by having Sprint end your contract, and thus you end up not having to pay any termination fees. Reliability? Basically, you can't rely on Sprint for your cell phone needs, and have to be scared all the time "OMG! I called sprint 3 times this month :shock: !! WILL THEY BOOT ME!!!@???????"

Also, one of the golden questions: is everyone who calls Sprint too much being let go, or are businesses exempt from this since they pay more, and thus residential customers are being pushed out of the contracts?

Sprint customer service needs an overhaul. It's time I contacted them.

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