Uno & Friends Loading Screen

Uno & Friends Loading Screen

Update: Read a separate article on Uno & Friends Tips and Tricks

I’ve long been a fan of the game Uno. It’s fun, addictive, and very satisfying when you win.

I discovered the Uno game in the iOS App Store, but it was standalone, crashed often, and was very tedious to play. When I saw that Uno and Friends came out and that it was free, I jumped on it. I loved the multiplayer play, the boosts, the overall gameplay, and the competitiveness.

One of my friends who I hang around often asked me what I was playing all the time. I told her it was Uno & Friends. She wanted to join in on the fun and downloaded the game for her Android phone.

She became as addicted to the game as I did. Then surpassed me. She became beyond addicted.

I have since vowed never to play the game again. The game is evil. Here’s why.

The Game Isn’t Really Free

The Uno & Friends game advertises itself as free. And to an extent, the game is free.

When you first load the game up, you’re given some coins, a handful of tokens, and an easy way to join games.

This is about when you realize it takes 2 tokens to create a new game and that sooner or later you will run out.

When joining a game, you’re suddenly introduced to boosts.

Uno and Friends Boosts

Uno and Friends Boosts

The boosts require coins in order to purchase and are good for only one game.

As of this writing, here are the boosts and how many coins it takes to purchase them.

  • Reshuffle Hand (50 coins): Allows you to exchange your crappy hand for an even crappier one.
  • 50% Point Bonus (75 coins): Get 50% more points, but honestly you have no idea if it’s working.
  • Dampener (350 coins): The best boost. Draw half as many cards when someone plays a Draw 2 or Draw 4 on you.
  • Spy (400 coins): You can see others’ cards. It’s an evil boost, but it helps you win a lot.
  • Mirror (750 coins): When someone plays a special card against you, you can make them feel the pain and draw the same amount of cards.
  • Overdraw (1200 coins): The stupidest and most evil boost. When someone draws, they draw 2 cards instead of one. This boost pisses EVERYONE off and typically makes a game take way longer to finish.

You don’t need an accounting degree to realize you will run out of coins fast. And what’s the best way to earn coins? Well, you have to join games and develop a win streak. But to join games, you need tokens. And to get tokens, you either have to buy more or wait for a free scratcher so you can earn some free tokens (or watch ads until you have enough tokens to play).

So yeah, you will run out of coins and tokens pretty fast. And while you’re waiting for a new scratcher, you can’t play the game. At least, not for free.

Now what if you want to play, but are out of the coveted tokens that it takes to play a game? As stated before, you can wait for a new scratcher to show up. Or, you can spend real money and buy some tokens. And if you want more coins, yeah, you can pay real money for those too. Uno & Friends calls them Coin and Token packs. They start as low as $1.99 (USD) for a handful or as much as $39.99 for quite some more.

Granted, the Token Pack is what you want to purchase if you want to play games or tournaments. You can’t play without tokens. But, if you want a better chance of winning, you need to buy boosts (especially in tournament mode). To buy boosts, you need coins. Want more coins? Buy a Coin Pack.

So is Uno & Friends really free? Kinda. But for those who really want to play, they are shelling out real cash for the chance to beat you into submission.

VIP is a Ripoff, but Totally Necessary

We’ve already established that Uno & Friends is free. It’s not quite bait and switch as you can really play Uno & Friends for free if you really want to and you have quite a bit of patience.

When first playing, the game quickly tries to encourage you to pay for VIP. So what exactly is VIP?

Uno & Friends makes money from the purchase of Token Packs, Coin Packs, and (gasp) ads. Without purchasing VIP, you will be subjected to watching ads between games. To get rid of these pesky ads? Buy VIP.

Back when I purchased VIP, it cost $3.99 (USD). I expected heaven and earth to move, but no, the only thing I got was an annoying VIP sticker when I played and the removal of ads. You get one or more tokens extra when you do a scratcher, but that is the extent of the benefits. You don’t get more tokens when leveling up. You don’t get extra coins.

There’s really nothing gained by buying VIP. But if you want to get rid of those pesky ads, it’s a must-purchase item.

Uno and Friends Encourages You to Cheat

Let’s call boosts what they really are: the ability to cheat.

I’ve already mentioned several of the boosts available, but there are even more to purchase in tournament mode.

The boosts give you an unfair advantage over others playing who haven’t purchased boosts themselves.

Typically the players who haven’t had a chance to purchase boosts are at lower levels (likely level 20 or below). Uno & Friends allows you to play with people of all levels when playing (which is kind of unfair in itself if you are at a rather high level).

A player with boosts will trounce these players. We at higher levels have already amassed a large amount of tokens and coins, so we can basically purchase any boost at whim. Those on lower levels have just started and typically can’t get any boosts unless they purchase a Coin Pack.

So yeah, I love playing against players at lower levels. I can see their cards. I will mirror the crap out of them. I will even turn on the evil overdraw if they piss me off.

Am I cheating? Hell, yes. But the game allows me to do it, so I do.

The Game Crashes. A Lot!

If the game crashes and you lose tokens or coins, that’s just too bad. If you try e-mailing Gameloft, all you will get is stupid excuses like quitting all apps on your Android or iOS device and/or restarting your device. The game is absurdly slow on my iPhone 4S, and is also really slow on my friend’s iPad 3 and Android device.

The game typically crashes in the last round of a tournament (especially if you are winning). It crashes randomly during regular games. The game just crashes. A lot.

Uno & Friends
Uno and Friends Crashes - 01
crashes
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so often
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that
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I
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can’t
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count
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how many
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times
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on
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two
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fucking
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hands.
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And
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I
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still
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keep
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counting
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for
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what
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seems
Uno and Friends Crashes - 01
forever.

Yet the Game is Addictive

The game makes use of psychology to keep you hooked. The closest term I can think of is that of Classical Conditioning, in which behavior is strengthened or weakened, depending on its consequences. You might as well throw in Gambler’s Fallacy in there too.

So when you lose, you’re frustrated and think you’re destined for a win (which may or may not come). If you win a lot in a row, you might as well play some more to boost up your win streak.

Uno and Friends Broken Win Streak

Uno and Friends Broken Win Streak that Costs 20 Freakin’ Tokens

The geniuses of Uno & Friends have made the game so addictive that the more you lose, the more you play. The more you win, the more you play. And the more you play, you suck up valuable tokens and coins (which you must purchase when they run out).

Remember, purchasing Coin and Token Packs costs real money. If I were to guess, the guys behind Uno & Friends are sitting on a gold mine.

I Refuse to Play Anymore

I’ve invested about as much money as I can stand towards Uno & Friends. Yes, the game is fun, but I don’t want to pay any more money towards the damn game.

I can’t stand the “cheating”, even if I partake if I have enough coins. I really fucking hate the overdraw boost, and it seems that every other game has some bastard who has it on.

I can’t stand the constant crashes.

And personally, I don’t find it fun anymore. I’d rather just go to the store, buy the actual cards (which I have done), and find two or three deserving souls to play the “old school” game with. It’s much funner when you beat someone’s ass in person.

So Yes, Uno & Friends is Evil

The fact that the game requires real money to play in order to have a good chance of winning is enough to call it evil. Add in the constant crashes, the poor support from Gameloft, the blatant cheating, and unfairness of playing different levels together, then you have a truly evil game.

I personally won’t play the game anymore. If you read the reviews on the respective app stores for the game, you will see many agree with me. Many are just fed up with it.

Uno and Friends - Ronalfy

Uno and Friends – Ronalfy

So goodbye Uno & Friends. I doubt anyone will miss me.

Comments Welcome

My friend who got addicted to Uno & Friends after I introduced her to it is still very much playing the game. She wrote an article on this site detailing her own Uno & Friends tips and tricks.

If you have your own tips, please share them below. If you have your own grievances, please share them below as well.

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Comments

  1. Never was there a funnier, more “hit the nail on the head” article. You should write for THE ONION. The funniest part is that I recognize the players in your screen shots. I’m almost where you are but I still have 383 tokens and187,595 coins to waste :-) (ready to say goodbye, thankfully I’ve invested a whole $20.) Did you imagine that other players you were gaming with were flashing the finger at you? OK, I did flash them right before I threw on the overdraw.

    Customer service did replenish some of my losses from my vaulables I lost after an update, and I bitched them out. From level 123 to 7 overnight….It somehow was my fault, I also uninstalled,. reinstalled, took out battery, etc…. That corrected a lot. LOL….What a great time waster….

    Thanks for the laugh…. Candy

      1. Thanks 4 making this I’m starting to see the light… I just got it today and I’m only at level 3 and there are others at 200 in the same round :/ As well as having to wait almost TWO hours for new tokens and like you said it get addictive and it is very annoying waiting all of that time…TIME TO DELETE THE TING!

    1. You mention the constant crashing, I believe that it’s losing players disconnecting from the Internet, whenever this happens tokens and boosts are replenished (most of the time). So yeah, I think that when your opponents know they’re not going to win, they disconnect to keep their tokens, I find it happens mainly on “high stakes” tournaments.

      1. I intentionally left a game the other day because I got so frustrated, but I didn’t get to keep my tokens. So I’m not sure if what you said is accurate.

  2. I quit on my first day. I am actually a good uno player but I refuse to cheat or boost or whatever they are calling it…..what a disappointment !!!

  3. Just need to say that you were one of these persons who made boosts profitable for the game. As well as VIP and other in-app purchases. And now you complain and refuse to play? Wow. Listen, this game does NOT care about your opinions, you walked into this company’s trap and wasted a lot of money. And that is all what matters to Gameloft.
    If you were the person wasting a lot of money to support this game, you have no rights to complain. Also do not forget that you actually played with these cheats even you had a chance not to use them.
    So you are the last person that should have the freedom of speak about this game. Sorry.

    1. Uhm, by doing all these things, I have an informed opinion. I know what I’m complaining about and “know” what I’m talking about.

      You’re basically saying: “by playing the game, you have no right to complain.” What? That’s like saying if you shop at Target you have no right to complain about the stupid red shirts. Stupid is one adjective I can muster up to that.

      How about you play a few games and get back to me. You obviously have no idea what you are talking about.

      1. Playing the game and paying real money to support the game are actually two different things. Do you think wasting real money equals to playing? I used a tool to get unlimited tokens and coins, and many others use them, too. I didn’t support this game with real money and I’m not the one who made boosts profitable for the company.

        Well.. you have all the rights to complain about your red shirt, but if you buy the same red shirt for 100 times, complaining about it afterwards sounds really ridiculous, because you basically were the person who supported the seller and the maker of that red shirt with big pile of money. And they most likely will keep that red shirt in the store, because it sold so well, thanks to you.

        You paid a lot of money to get boosts and that way support game developers keeping them in this game. People like you are the reason why this game offers unfair advantages. It’s more than just obvious that if people don’t buy any boosts, they will be removed from this game.

  4. Great article.
    My biggest complain’t that when I call Uno I keep receiving 2 more cards. It’s not a boost, and I can’t figure out how that happens.
    Ug.

  5. Well all I’m sayin’ is where are thes free unlimited coin hacks? I’m down with that, I’m a new uno player and have yet to spend any money but now I’m seeing that I obviously will not be able to play unless tokens appear out of thin air.

    1. I had the Uno Free app for Android which was OK but free. Now it is not supported on my new S5 so I just started playing Uno and Friends and noticed the same twist of economics. Fortunately, I have the patience to play a few games a day, not get over addicted and I have yet to spend a dime even making it to the Ruby tournament and level 22 without paying but I am now running into the “Ronald’s of the Uno world” with all of the hacks and boosts to kick my ass. I found plenty of hacks but they all require you to sign up for 6-12 surveys, download 12 applications that take over your computer or your first born before you can run them. Are there any true hacks without any strings attached? I have been waiting for your friend’s article on them you mention in the main article.

      1. Cheat engine is the best hack for pc. Trying to find hack that actually works on iPad. The only trick with cheat engine is use Firefox & more coins & tokens that I could ever need.

  6. I won the Ruby Tournament but never received credit for it or the tokens. My biggest complaint is I can only see about 60 of my friends and I must have 200+. This has been going on for months and months. I still receive stuff from them but can’t send anything back. Since the game has not made it possible to delete anyone from your list I stopped adding people. It sucks because half or most of the 60 don’t play anymore. The crashes really suck. So does when you draw a card you don’t need and so forth. Now I just make sure all my apps are closed, that there isn’t a bunch running that don’t need to be (stop them and hope they don’t restart), and clear some of the RAM. Then I use Clean Master’s Game boost to start the game.

    I started reading this because it came up when I was trying to google how to reverse draw someone with mirror boost. Still don’t understand what the is? If someone could enlighten me it would be much appreciated.

    I have never spent more than like 3 or 4 bucks at a time on coins and stuff. I have never had more than like $6000-$8000 tops at one time with or without boosts. Ok maybe ten thousand something once. I have only used mirror and overdraw a couple times. My money goes fast enough just using dampener. Love the 50% points. Never used spy. Not once.

    WolfLvr48 Lvl. 144

  7. I purchased VIP for the extra tokens. Really annoyed with how often it crashes. AI’s can run the game if a player drops out so why the crashing? My kids have the game and are not VIP’s. I noticed they both got offer’s for discounted coins and tokens. No such offer is on the VIP’s (me). If I’m a VIP I should at least get the same offer! Seems like I’m losing more since I became a VIP, in their efforts to make me spend more money. Well they are not getting any till they stop the crashes!!!!

  8. I love playing the game but I am done I can’t stand the tournaments its one thing when they have the boosts which I really don’t like but you choice to play the game as it is. But when people just sit there and don’t play to run the clock out I draw the line there . I miss when I first started playing the game it was just regular uno and I could play any time that was the best . I guess every thing has to be about money . I will really miss the game but it’s no fun any more when you have to cheat to win. Goodbye Uno .

  9. Omg!! I love this post. Don’t listen to them bashing you on your opinion. I myself am truely addicted to this EVIL game. I play it when I wake up, when I lay down to go to sleep, in the bathroom.. My boyfriend and I are constantly fighting because I barely pay attention to him anymore. But I CANT STOP lol I have only paid twice, once was $7.99 and today it was $2.99 for 66 tokens which are all gone now and waiting for a free scratch off. I have tried to find another game that I like better but I have had no luck. Nothing is as good as Uno and Friends :'(

  10. Hi Ronald,

    Something is not clear for me… I paid for VIP and saw that they took € 1,98 (still as a reservation) from my creditcard; today again but now € 3,99 as a payment. Does it mean that I have to pay every month to be a VIP member? I don’t want that! How can I get rid of it if it happens again?

    Greetings!

    1. VIP should be a one-time charge. Some companies do a reservation to make sure you have funds, then do the real charge. Then the reservation expires and you get that money back.

  11. I was putting smiley but it became questionmarks on your site. Changed it already. Have a nice weekend,

    Ans

  12. I seem to be one of the cursed ‘last to play’ individuals. Can anybody explain how with four possible outcomes (first, second, third and fourth) I keep getting fourth? Statistically I should be last on average 1/4 of the time, yet I’m last 100% of the time. I only downloaded this yesterday, and refuse to spend a single dime on cheats, coins, VIP etc., and I’m about ready to uninstall already.

    1. It’s whatever cards you have left over when you lose. Draw 2, Reverse, Skip, and Wild cards have high points. If you have a 2 and a Skip, and someone has a 2,5,6, then they will likely come ahead of you.

      Do your best to get rid of high cards and you’ll place better should you lose.

  13. I have been playing this for the past few days and I can not for the life of me WIN a tournament!!! People run the clock on purpose and it’s so annoying. I’ve played that damn unicorn tournament at least 8 times now and can never get past the second level to move on to the finals, and I’m not a bad uno player (I mean, is there even such a thing as being bad at Uno!? I doubt it!!) It’s such an easy game. It’s unfair that I’m on level 20 and being forced to play with people in much higher levels than myself. I’m so sick of it. Sick of losing tournaments because I don’t have “boosts” like others. Ugh.

  14. Anybody remember the old UNO format? Where we all played for free without bunch of tokens, no boosts, no risk to lose tokens, and the chat window. The chat window was really fun to play around because I would yell at other players to hurry up or tell them why they are keeping skipping me and dumping me many cards.

    Now it crappy! Risky games, loss of coins, have to buy packages with stupid pre-programmed words, boosts that irks me off, stupid pre-programmed words that a grade school kid would say, and the “gifts” sucks. I wish there would be a present of a giant middle finger to insult others for delaying games or winning the tournaments unfairly. I’m sick of people allowing the clock to run down in tournaments so they could win unfairly. I get no coins as a reward in tournaments!!! NOT FAIR! I wanted to yell at the cheaters profanities and call them a cheater but I cannot do that.

    They need to have a strict system to prevent cheaters in tournaments. How about quicker limit on the time of each player like 3 seconds. Automatic get a extra card if they run off the clock, 100% NO BOOSTS, no clock running, and fair coin rewards.

  15. Thank your for this article…. It answered exactly what I was looking for. I just started playing Uno & Friends and was immediately addicted. I don’t mind paying for a game I enjoy, I understand these companies have salaries to pay, however, if I pay for a game, I want to be able play the game. As a direct result of your article, I won’t be buying the VIP status or investing any real money.

  16. I recently wrote on the Gameloft discussion forum detailing the same exact issues. Unfortunately, I was one of the people who spent over $500 of real money on this game. Gameloft is a company that has mastered human psychology keeping its customers unsatisfied and addicted. The whole game is rigged with boosts catering to customers who have spent some sort of real money and higher level players. I cannot believe I have spent so much money on some freaking rosettes and other ornaments for my avatar to prove to the world that I have won this tournament. This is incredibly sad.

    Not to mention, I have cursed out loud when playing this game than when I do other activities.

  17. Umm, the tokens you earn every 45 minutes ends when you hit over the 17 tokens mark. Sometimes I get the big 5 after a 12 tokens, and then no more scratches or I get less and no more scratches. It won’t give any more scratchers for free until you use the tokens again. Its pretty much lame now. Also when you get new friends you used to get free tokens, but they stopped that now, because you basically get squat. They totally ruined it to pay mode.

  18. Oh boy, did you hit the nail on the head. This game is anything but free. They’ve just”updated” it again, of course without fixing any of the technical problems that have existed since its conception. Now, you’re lucky if you get 1000 coins and a few boosts every day from your friends ( I have thousands). I used to be able to play on these gifts and rarely purchased coins. I complained and threatened them so much, that they actually paid me back via PayPal for every single purchase I made, including VIP membership. Also, I have a collection of about 100 offensive and literally pornographic profile pics and user names that I sent to Mattel informing them of how their iconic game is being represented. I recently noticed that their app reviews from customers are plumetting, but what did they expect? Also, I’ve found out that Gameloft has similar issues with their other games. One other thing, they have “fill in” players (Audrey, Jim…) that they tried to tell me were automated. What I come to find out is that they will play against members who are winning too much and aggressively mess up their game. I complained that not only is there no need for fill ins, as they claim to have 11 million players, but that they should absolutely not participate in tournaments which are pretty pricey to pay. My war with Gameloft will wage on until Mattel replaces these incompetent, money grubbing d-bags. :)

  19. Hey Ronalfy i agree with everything you said 100%, even up to the part of still playing the game even though you hate it, i have posted my thoughts on many forums and reviews in hopes that if my opinion could sway at least one person from ever playing this game, then my job is done, i FUCKING HATE THIS GAME AND THE PEOPLE WHO PLAY IT MORE THAN I WOULD HATE SMASHING MY BALLS IN A VICE!!!…gameloft sucks ass and all their games suck ass, to me they are compared to the drunk uncle that shows up at a kids birthday party and ruins the fun for everyone, they havnt the slightest clue as to how to show appreciation to the people who pay their fucking salaries, and the other people who play these online games would have a totally different attitude if i was sitting right in front of them, but since online games and the internet has given every asshole pussy ass cheater, with a cocky attitude and the balls to be the tough guy from behind a computer screen, a format to be that way towards other people when we all know that if we were playing uno together in the same room, there would bea totally different attitude, plus people would be getting shot and getting their asses handed to them every second of every day, and as you talked about playing with a real card deck, thats what i remember real games being, and back then if you cheated or simply played just to be an asshole to the other person or people, you would get shot, or in the least you would get your ass kicked, but thats why i say i cant stand this generation, all these ios devices, hand held computers and people walking around with their faces planted in a tiny computer screen all day, they cant drive for shit because they are on their fucking phones, they cant even walk down the damn street with out walking into oncoming traffic because texting is more important than their safety and the safety of others, plus all these little emo, alternative, grunge, nerdy internet geeks that are the same assholes hiding behind the computer screen talking shit on xbox live or typing shit talk via the text on live video games or in this case getting boosts on uno just so they can be the winner, it reminds me of when i was on xbox live, i played a game called red dead redemption, and one might think video games equals many kids but NO the majority were from the ages of 20 years old to 60 years old and the messed up thing is that they acted more immature and childish than the actual kids did, and if you think cheating on uno is bad we had real cheaters on xbox, we had modders that could freeze the game when they didnt win, and whats worse than the cheaters is the attitude of the people who was doing those things,they really believed they werent doing anything wrong, that in some far off universe its acceptable to be a jack ass to someone you dont know, not to mention the staff who runs these servers and makes these games wont lend a hand to stop the bullshit, like xbox live enforcement team and rockstar games are all a fucking joke, and customer service are a bunch of illiterate doucshbags who only got into the gaming industry because they dont want to work for their money so why should they care about your concerns, if you go onto you tube and type in people raging on xbox you will see video after video of raging, and i have videos of actual cheaters a other crap that i dealt with in my time on xbox and at some point people have to ask themselves, WHY!! why are these people mad, well ill tell you why, its because everyone wants to be the winner and if you get beat legit most can live with that, but if you get beat by a cheater, its a whole other level of resentment, and as i have read some of your comments i can see that the attitude hasnt changed much, you have many who have agreed with you but most likely they are some of the same ones who have taken part in being assholes to total strangers for one simple fact….. THEY ARE SAFE AND SOUND BEHIND A COMPUTER SCREEN A THOUSAND MILES AWAY!!! but trust me when i say, meet me for a night of video games or a simple game of uno and pull the shit you fuckers do on these online games, i promise there will be one less asshole in this world.

  20. I agree. In order to succeed in this game you have to spend some bucks and I mean big bucks. My friend has been playing for over 3 years and I don’t think he’s gotten over 500 tokens. I just started playing a month ago. Can anyone tell me what the different gifts/pictures mean? I’m assuming the thumbs up means f*** you and the coffee means wake up… What does the fish tank mean?

    1. Well Rae i can only tell you certain gifts are used to mean certain things, for example….some say the rubber chicken means you are calling the person a joke, or a female a chicken head, the thumbs up just means thank you or good job, the fish tank means your slow, the coffee means to wake up and concentrate, the teddy bear im not to sure what thats supposed to indicate, maybe they are calling you fat or cuddly…lol…who knows but i guess the best way to interpret what each gift means depends on the person and what it means to them so its really hard telling what someone is thinking, maybe they just mean it as a gift and nothing else, some say the ice cream sundae means to chill out its the same with the milkshakes, but regardless its just depends what you are thinking when you send them, i have sent people all sorts of gifts with certain a meaning in mind, for example, i sent a female who i could plainly see was throwing certain cards apparently because she had the boost to see my cards and was trying to help me win so right before i threw my last card for the win i sent her a diamond, other times when all 3 of the other gamers were being complete assholes and then in the end i won right before i threw my last card for the win i gave myself the kings crown as a fuck you to all of them, there are also the box of tissue which says wipe their eyes and stop crying, and the bandaid which says they are butt hurt or they have been cut or hurt in some way, then there is the baby rattler which can go along with the tissue if you can send them back to back which calls that person a cry baby, but there are other things that you can say that will get your point across by using the face cards or the automatic phrases….for example….once you unlock the phrases that go with certain characters you will have certain phrases such as , for the rich chick in Uno dare she says YOU ARE ALL BENEATH ME…and I WONT FORGET THIS…there are many others as well, just use your imagination.

  21. Rae,
    I don’t take the gift “personally.” A gift is a gift: you get coins, and the giver has paid coins to give it. The rubber chicken costs quite a lot of coins, while the band-aid doesn’t, but yes, I give it when I play a draw 2 or draw 4 on a player to apologize.

    I am number 2 in the leagues (green house), and I routinely give other green house member one of the special green house gifts since it boost my league points. You may want to read my article on this blog Uno: Tips and Tricks and the comments for some hints on how to play without shelling out more real money than you have to.

  22. Everytime I play the gold tournament which is 9 tokens it freezes and then time resets and then I cant throw out so I wind up losing even though I was about to win. This is the second time this has happened at first I thought it was a glitch now its like they just dont want me to win or something. I would like a refund of my 9 tokens because I didn’t get to finish the game.please fix this as soon as possible I am a very dedicated player and I love this game.

    1. I’m experiencing this, too, since the update. Take screen shots and contact customer service is about the only real solution. It took me forever to win that tournament when I first played it. Best of luck. You may want to read my post.

  23. Keiyaniah,

    If you go to customer care (under the settings icon) this is included as a “known issue.” You can simply click “I have this issue, too” and hope they fix it soon, or you can spend some time, fill out a complaint, deny that you see an answer to your issue, describe the situation (provide screenshots as proof if you have some) and demand your tokens back. This often works, particularly if you have screenshots.

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